Refund policy

Returns
Etching Expressions wants you to be completely satisfied with your purchase. If your order is found to be defective, please contact us within 30 days of delivery so we may arrange a return, replacement, or exchange. Unfortunately, we will not offer refunds, replacements, or exchanges after the 30-day period.

Customized Product
Customized products can only be returned for defects in craftsmanship or damage. All designs ordered via the web are created, checked, and approved by the customer. The company is not responsible for errors in spelling, grammar, capitalization, punctuation, or incorrect dates.

To be eligible for a return, there must be clear damage or defect to the product. Bottle seams and minor scuffs on bottles and variations in wood grain on boxes are normal and not considered defective. All our products are handcrafted so minor variations that may exist are also considered normal.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange a product or request a replacement, send us an email at sales@etchingx.com. Please include your name, phone number, e-mail address, shipping address, order number, and a brief description of the problem. Sending pictures is always helpful. We will reach out to you within one business day and determine the best resolution for your issue. If a return material authorization is approved, we will arrange return shipping.

Non Customized Product
For non-customized products such as blank boxes or packaging, returns are accepted if the product is undamaged. A refund will be released once the product is received and inspected. The refund will cover the total value of the product, excluding shipping and handling costs.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded unless damaged.

Refunds (if applicable)
Once your return is received and inspected, we will send you a notification email confirming your returned item and notifying you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will be automatically applied to the original method of payment within two to three business days.

Cancellation Fee
In the event the Customer requests to cancel an order after receipt of a bonafide purchase order, there will be a minimum 20% cancellation fee. This covers production scheduling, die charges, art set- up, special ordering and product preparation. The Customer is responsible for the value of any work completed. Additionally, in the event of a special order where Etching Expressions has already placed an order on behalf of the Customer and the product cannot be returned or cancelled, the Customer shall be responsible for the full wholesale price of the special order.

Damage during Transit
In the case of items lost or damaged during transit, please notify us within 48 hours of receipt so we can file a shipping claim and create a replacement order. Please retain the shipping box and provide pictures if at all possible. Note that common package carriers such as UPS and FedEx have specific notification deadlines for making a claim on items damaged in transit. If you delay in notifying us, that may affect our ability to provide a refund.

Return Shipping
Once you receive a return material authorization, send your items to:

Etching Expressions
Attn: Returns
900 Civic Center Drive
National City, CA 91950
866-944-3824

Defective and damaged items will be returned at Company expense. For all other items, shipping costs are the responsibility of the Customer.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.