If you are not 100% satisfied with your purchase of non-personalized items, simply send it back within 14 days and we’ll replace it or refund the full cost of the item minus shipping costs.
Please include a note indicating your name, address, e-mail, phone number, order number and reason why you are returning the item.
Personalized items will only be accepted for return due to errors in our craftsmanship.
We cannot accept returns due to:
- Spelling, capitalization, and punctuation errors.
- Date errors
- Quality errors on photo products due to poor resolution on provided photos.
- Expected abnormalities found on bottles.
- Any other issues covered in our Terms and Conditions.
In other words, to ensure a successful order:
- Check your proof very carefully. You must check a box indicating you have checked your spelling and agree with our terms and conditions. We do not change text once you place and approve your order.
- Triple-check dates. Many dates can look very similar.
- Provide good photographs. Your finished photo project is only as good as the photograph you provide. Photos that are of poor resolution or do not provide color contrast make for poor photograph projects. We will do the best we can to make what you provide work. You will receive a proof; please pay attention to your proof.
