General

Our deep-etched wine bottles are a unique and personalized keepsake. Carefully hand-decorated by our team of skilled artisans, each bottle is an individualized work of art.

The process of creating your one-of-a-kind gift starts with the selection of a great wine and an outstanding design. Your customized text makes your selections truly unique and memorable. After we receive your order, we take your design and personalized text and imprint it to a stencil-like material called a mask.

We remove one or more of the labels from the bottle of your choice and apply the mask. The bottle is then sand-carved (a process similar to sand-blasting) in a highly specialized process to create a deep-etched recess. Your bottle is then hand-painted by our team of talented artists. Finally, we perform a quality check, carefully pack your bottle and send it on its way!

In most cases your customized text on the bottle is your message. But if you'd also like to include a gift message, we offer the option of including a gift card during the process for an additional cost.

Everyone’s tastes vary, so choose what you like. If you are not sure what you like or are not familiar with the wine selections we offer, we recommend choosing one of our private label selections. We carefully select all our wines for flavor and value, so you can be assured you’re getting a great wine at a terrific value. Often, we find that most recipients of custom-etched bottles value and love the bottle so much, the wine is not even opened or consumed.

We can etch nearly any glass bottle or any glass product (glasses, vases, jars, etc.) Our red wine (Bordeaux) bottles show off etching the best because of the large uniform surface area and the dark color. Any bottle that is silk-screened presents challenges since the silk-screened image cannot be removed. Additionally, some liquor bottles can be challenging because of the shape of the bottles or bottle design elements.

To ensure your order arrives safely, we use custom designed wine shippers that offer the best protection available. In the unlikely event that breakage occurs while in transit (on our shipping account) we will replace the bottle(s) as soon as possible.

Yes, most of the wine and liquor bottles we offer contain alcohol.

We also offer a selection of non-alcoholic options including sparkling grape juice, extra-virgin olive oil and balsamic vinegar. Additionally, we etch glassware to make it a nice gift set.

Our deep-etched bottles are sand-carved by hand (similar to sand blasting). This creates a deep-recess where our artists hand paint your bottles. The etched areas have a distinctive texture that gives them a rich, elegant feel.

Our labeled bottles come with a special wine label that is printed with a four-color process. Our labels are water resistant, so they are ready for chilling right out of the box and will look great even after being immersed in water.

No problem. Most of our designs look great without any personalization. When in the customize page, simply leave the personalization blank. Sorry, but there is no discount for non-personalized bottles/orders. All orders are custom-made to your specifications. We do not pre-decorate any products.

Shipping

We offer the fastest processing time possible. Most orders are created and shipped within 2 to 3 business days. Orders over 12 quantity take 5-7 business days for production. Shipping times will vary depending on your location.

We ship from Southern California, so transit times to the East Coast are expected to take around 5 business days. If you require expedited delivery, you must select a faster shipping method (additional fees apply). For an additional fee we offer rush service. To request a certain delivery date, please contact us via chat or phone.

It takes 1-2 days for a proof*, then 2-3 days for production AFTER you approve the proof, and then transit time will be added based on the selected shipping method. See "Expected In-Hands Date" for shipping times.

For orders of 12 bottles or more, production time is 5 business days or more.

* Note: Proofs are required for photo/logo upload designs. Stock designs do not receive a proof.

Transit times are based on the number of business days, Monday through Friday (i.e., holidays, Saturdays and Sundays are not included).

Items will go Ground (up to 5 business days) unless an expedited option is paid for (1, 2 or 3 business days).

Weekend deliveries may be available in some cases, but are generally not guaranteed.

Questions about shipping? Please contact us via chat or email us at ship@etchingx.com.

All alcohol shipments must be signed for by someone at least 21 years of age. They cannot be left at the doorstep or any other location without the adult 21+ signature.

We recommend ensuring the recipient will be in town and at home. Otherwise, consider shipping to a business where someone will be there during normal business hours to sign for it.

If no one is home, a total of 3 attempts will be made to deliver the package. After that, the package will be returned to us; redirect charges will apply (if we get
confirmation from the carrier prior to them returning it to us) and new shipping charges will apply if the package needs to be shipped again.

You can manage your delivery with the tracking link emailed to you after your order is shipped. An additional cost will apply if you wish to modify the delivery in any way after the shipping label has been printed.

We ship to most states and localities within the United States. However, each state has its own unique laws concerning alcohol sales.

If you'd like to ship internationally, please call us, as different countries have specific restrictions. We are required to ship to a physical location, and therefore cannot ship to P.O. boxes.